In Episode #178 Ari – joined by special guest host Holly Hanson of the Less Doing Mastermind Group – interviews Bonnie Low Kramen of Be the Ultimate Assistant. During the interview, Bonnie defines what makes a great assistant, and explains how she’s remained exclusive assistant to one of Hollywood’s biggest names for more than 25 years.
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Time Stamped Show Notes:
- 13:18 – Introduction of Bonnie Low Kramen
- 13:53 – How Bonnie became an assistant
- 15:53 – Being a great assistant is all about customized, personalized needs-based service
- 16:55 – Every assistant wants more 1-on-1 time with their managers—the great ones make due without it
- 18:00 – It’s important to know how things work manually, if you don’t your life is impaired by the quality and availability of your digital devices
- 19:30 – A job description is never set in stone
- 19:50 – Want a successful working relationship – especially with your assistant?—remove the barriers, break down the walls
- 22:25 – What executives really want from their assistants is delegation
- 22:45 – Your work as an assistant should enable your employer to do only the things they’re capable of doing
- 24:54 – Get over the fear that mistakes may happen because – guess what? – they’re going to happen anyway
- 26:45 – The old paradigm of “managers on high” is dead
- 27:20 – Assistants often see things the executives miss
- 29:10 – Executives who empower their staff to speak their mind will do themselves a HUGE favor
- 30:10 – The strangest requests Bonnie has fulfilled
- 37:10 – Find your “service heart”
- 37:40 – If you don’t like the person you’re spending time with – personally or professionally – END THE RELATIONSHIP, life is too short to do otherwise
- 39:10 – Don’t put up barriers for people who want to stretch and grow
- 39:50 – Bonnie’s Top 3 Tips to be More Effective
- 40:05 – Make great lists—be supremely organized
- 40:35 – Schedule downtime
- 41:19 – Keep it personal—take the time to talk on the phone, etc.
7 Key Points:
- Don’t feel limited b your studies or degree—know what you love and find a way to incorporate it into your career.
- The secret to being a great assistant?—Know how to conduct administrative triage.
- Trust is invaluable in a strategic business partnership.
- Understand that if you want to be successful, your job description is never set in stone.
- Get over the fear that mistakes may happen if you delegate to your assistant—the mistakes are going to happen no matter what.
- You don’t need public acknowledgement to feel happy, learn to internally relish in your own success.
- If you don’t like the people you’re with, leave them—life is too short to do otherwise.