Episode #198 - With Brian Scudamore of 1-800-GOT-JUNK

Summary:

In Episode #198 Ari interviews Brian Scudamore, a Canadian/American-born serial entrepreneur, best known as the Founder and CEO of international junk removal franchise 1-800-GOT-JUNK? Listen as Ari and Brian discuss the three fundamental practices for a strong business.

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Time Stamped Show Notes:

  • 02:47 – Daily meditation podcast episode 318.
  • 19:31 – Brian Scudamore joins the show.
  • 20:06 – 1-800-GOT-JUNK started when Brian was looking for a way to pay for college.
  • 21:24 – Brian’s always been inspired by franchising as a model and knew early on that it would be a path he chose for his company.
  • 3:03 – When Brian was first starting out, what set him apart from other junk haulers was customer service; he went above and beyond.
  • 23:42 – He eventually had a vision that he wanted to create a FedEx of junk removal with clean trucks, friendly uniformed drivers, and upfront rates.
  • 24:14 – “The way you do anything is the way you do everything.”
  • 26:00 – 61.3% of the things 1-800-GOT-JUNK hauls away gets reused, recycled, or donated.
  • 26:46 – Brian describes some of the strange things 1-800-GOT-JUNK has found or hauled away.
  • 28:09 – The company outsources the recycling and reusing of what they haul away. They focus on what they do well already.  
  • 28:32 – Brian talks about his two-in-the-box model of leadership.
  • 29:46 – Brian’s role is to look for new opportunities and maintain the vision of the company’s customer experience. His role is culture, his co-leader is execution.
  • 30:23 – The company has about 300 employees between two offices.
  • 31:02 – Brian attributes his company’s growth through strong leadership.
  • 33:15 – Brian’s Top 3 Tips to be More Effective
    • 33:24 – Have a strong vision or a ‘painted picture’ so you know where you’re going.
    • 34:38 – Make sure you have good people in the right positions working for you—compensate for your weaknesses by hiring people with the right strengths.
    • 35:02 – Have documented processes in your business on how to do certain things such as how to price jobs or how to answer phone calls in the call center.
  • 36:08 – Brian discusses an example of how a system has been implemented in his moving business.
  • 37:27 – Brian’s employees are trained through a combination of methods.
  • 38:35 – O2Ebrands.com

 

4 Key Points:

  1. If you don’t have a highly unique product, use unbeatable customer service to help you establish leverage over your competition.   
  2. Seek out new opportunities that are already in-line with your existing business vision.
  3. Ensure you have the right people working for you – compensate for weaknesses by hiring people with strengths in areas that aren’t your forte.
  4. It’s important to know your destination and how to get there. Have a strong vision for your goals.

Resources Mentioned:

  • 1-800-GOT-JUNK – Brian Scudamore’s junk removal company.
  • Call 1-844-i-do-less – Toll-Free number, Press “0” to speak with a Less Doing Certified Coach
  • Text DOLESS – Text DOLESS to 33733

Credits: